GENERAL CONDITIONS OF CONTRACT FOR THE SALE OF TRAVELS, STAYS AND TOURIST PACKAGES

"THE GENERAL CONDITIONS OF THE ITALIANA VACANZE CONTRACT MAY BE MODIFIED OR UPDATED FOR PARTICULAR WELL-DEFINED PERIODS AND ONLY IN SOME SPECIFIC SECTIONS, THROUGH THE PUBLICATION ON THE WEBSITE WWW.ITALIANAVACANZE.IT OF SPECIFIC COMPANY POLICIES" CONTENTS OF THE CONTRACT FOR THE SALE OF THE TOURIST PACKAGE

In addition to the following general conditions, the description of the tourist package contained in the technical data sheets of the official price lists of the individual structures, or in the separate travel programme, as well as the booking confirmation of the services requested by the traveller, form an integral part of the travel contract. It is sent by the tour operator to the traveler or travel agency, as agent of the traveler and the latter will have the right to receive it from the same.
When signing the tourist package sale proposal, the traveler must bear in mind that it gives as read and accepted, for himself and for the subjects for whom he requests the all-inclusive service, both the tourist package contract as regulated therein , both the warnings contained therein and these general conditions.

1. LEGISLATIVE SOURCES
The sale of tourist packages, which have as their object services to be provided both nationally and internationally, is governed by the Tourism Code, specifically by articles 32 to 51-novies as amended by Legislative Decree No. 62 of 21 May 2018, transposing and implementing EU Directive 2015/2302 as well as by the provisions of the civil code on the subject of transport and mandate, as applicable.

2. ADMINISTRATIVE REGIME
The organizer and the intermediary in the sale of the tourist package, to which the traveler addresses, must be authorized to carry out their respective activities on the basis of current legislation, including regional or municipal legislation, given the specific competence. The Organizer and the seller must disclose to third parties, before the conclusion of the contract, the details of the insurance policy for the coverage of risks deriving from professional civil liability, as well as the details of the other optional or mandatory guarantee policies, for the protection of travellers. for the coverage of events that may affect the execution or execution of the holiday, such as travel cancellation, or coverage of medical expenses, early return, loss or damage to luggage, as well as the details of the guarantee against the risk of insolvency or bankruptcy of the organizer and the seller - pending the receipt by the latter of the sums paid by the travelers for the purpose of paying the price of the tourist package - for the purpose of returning the sums paid or the return of the traveler to the place of departure where the tourist package includes the transport service. Pursuant to article 18, paragraph VI, of the Cod. Tur., the use in the name or company name of the words "travel agency", "tourism agency", "tour operator", "travel broker" or other words and phrases, even in a foreign language, of a similar nature, are permitted only to the authorized companies referred to in the first paragraph.

3. DEFINITIONS
For the purposes of the regulation on the tourist package, it is meant by:
1) tourist service:
a) the carriage of passengers;
b) accommodation provided that it is not intrinsically part of passenger transport and provided that it is not intended for residential purposes, or related to long-term language courses;
c) the rental of cars, other motor vehicles within the meaning of point 11 of Article 3 of Directive 2007/46/EC of the European Parliament and of the Council or of motorcycles which require a category A driving licence;
d) any other tourist service not intrinsically part of a tourist service pursuant to letters a), b) or c).
2) package: the combination of at least two different types of tourist services referred to in point 1), for the purposes of the same trip or the same holiday, under the conditions indicated in article 4 below;
3) tourist package contract: the contract relating to all the tourist services included in the package;
4) start of the package: the start of the execution of the tourist services included in the package;
5) professional, any public or private natural or legal person who, in the context of his commercial, industrial, artisanal or professional activity in organized tourism contracts acts, also through another person who acts in his name or on his behalf, in a of organizer, seller, professional who facilitates related tourist services or supplier of tourist services, pursuant to the legislation referred to in the Tourism Code.
6) organiser, a professional who combines packages and sells them or offers them for sale directly or through or together with another professional, or the professional who transmits data relating to the traveler to another professional.
7) seller, the professional, other than the organizer, who sells or offers for sale combined packages from an organizer.
8) traveller, anyone who intends to conclude a contract, or enters into a contract or is authorized to travel on the basis of a concluded contract, within the scope of the law on organized tourism contracts.
9) establishment, the establishment defined by article 8, letter e), of legislative decree 26 March 2010, n. 59;
10) durable medium, any tool that allows the traveler or professional to keep the information that is personally addressed to him so that he can access it in the future for a period of time appropriate to the purposes for which they are intended and which allows the identical reproduction of the information memorized;
11) unavoidable and extraordinary circumstances, a situation beyond the control of the party invoking such a situation and the consequences of which could not have been avoided even by taking all reasonable measures;
12) lack of conformity, a non-performance of the tourist services included in a package.
13) point of sale, any premises, movable or immovable, used for retail sale or retail website or similar online sales tool, even if retail websites or online sales tools are presented to travelers as a single tool, including telephone service;
14) return, the return of the traveler to the place of departure or to another place agreed by the contracting parties.

4. CONCEPT OF TOURIST PACKAGE
1. The notion of tourist package is as follows:
the combination of at least two different types of tourist services referred to in point 1) of the art. 3 above, for the purposes of the same trip or holiday, if: a) these services are combined by a single professional, also at the request of the traveler or in accordance with his selection, before a single contract is concluded for all services; or b) whether or not separate contracts are concluded with individual travel service providers, these services are:
I) purchased at a single point of sale and these services have been selected before the traveler consents to payment;
II) offered, sold or invoiced at a lump sum or global price; III) advertised or sold under the name "package" or a similar name;
IV) combined after the conclusion of a contract whereby the trader authorizes the traveler to choose from a selection of different types of travel services; or V) purchased from separate professionals through connected online booking processes where the traveller's name, payment details and e-mail address are transmitted by the professional with whom the first contract is concluded to one or more other professionals and the contract with the latter or these latter professionals is concluded at the latest 24 hours after the confirmation of the booking of the first tourist service.
2. A combination of tourist services in which no more than one of the types of tourist services referred to in point 1) of the art. 3, letters a), b) or c), with one or more of the tourist services referred to in point 1) of article 3, letter d), is not a package if these last services:
a) do not represent 25% or more of the value of the combination and are not advertised or otherwise represent an essential element of the combination; or b) they are selected and purchased only after the start of the execution of a tourist service referred to in point 1) of the art. 3, letters a), b) or c).

5. CONTENTS OF THE CONTRACT PURCHASE OFFER AND DOCUMENTS TO BE PROVIDED
1. Upon conclusion of the tourist package sales contract or, in any case, as soon as possible, the organizer or seller provides the traveler with a copy or confirmation of the services referred to in the contract on a durable medium (email) containing the service booking confirmation and/or account statement.
2. The traveler has the right to a paper copy of the booking confirmation and/or account statement if the tourist package sales contract has been stipulated in the simultaneous physical presence of the parties.
3. As regards contracts negotiated away from business premises, as defined in article 45, paragraph 1, letter h), of legislative decree no. 206, a copy or confirmation of the tourist package sale contract is provided to the traveler on paper or, if the traveler agrees, on another durable medium.
4. The contract constitutes the right to access the guarantee fund referred to in the following art. 21.

6. TRAVELER INFORMATION TECHNICAL FILE
Before concluding the package travel contract or a corresponding offer, the organizer and/or the seller provide the traveler with the relevant standard information form part I or part II of the Tourism Code, as well as the following information:

a) the main characteristics of the tourist services, such as:
1) the destination or destinations of the trip, the itinerary and periods of stay with relative dates and, if accommodation is included, the number of nights included;
2) means, characteristics and categories of transport, places, dates and times of departure and return, duration and location of intermediate stops and connections; in the event that the exact time is not yet established or known, the organizer and, where appropriate, the seller shall inform the traveler of the approximate departure and return times;
3) location, main characteristics and, where applicable, the tourist category of the accommodation in accordance with the regulations of the country of destination;
4) meals provided included or not;
5) visits, excursions or other services included in the agreed total price of the package;
6) the tourist services provided to the traveler as a member of a group and, if so, the approximate size of the group;
7) the language in which the services are provided;
8) if the trip or holiday is suitable for people with reduced mobility and, at the traveller's request, precise information on the suitability of the trip or holiday taking into account the traveller's needs. Particular requests on the methods of supply and/or execution of certain services forming part of the tourist package, including the need for assistance at the airport for people with reduced mobility, the request for special meals on board or in the resort, must be made in booking request phase and be the subject of a specific agreement between the traveler and the Organiser, if necessary also through the traveller's travel agency; b) the trade name and geographical address of the organizer and, where applicable, of the seller,
c) the total price including the tourist services that make up the package, the insurance and/or financial services, the taxes of all rights, duties and other additional costs, such as administrative and file management expenses. Where some costs cannot reasonably be calculated before the conclusion of the contract, an indication of the type of additional costs that the traveler may still have to bear;
d) the payment methods, including the possible amount or percentage of the price to be paid as an advance and the calendar for the payment of the balance, or the financial guarantees that the traveler is required to pay or provide; e) the minimum number of people required for the package and the deadline referred to in Article 41, paragraph 5, letter a) of the Tourism Code, before the start of the package for the eventual termination of the contract in case of non-achievement of the number;
f) general information concerning the conditions relating to passports and/or visas, including the approximate times for obtaining visas, and the health formalities of the country of destination; g) information on the traveler's right to withdraw from the contract at any time before the start of the package upon payment of adequate withdrawal costs, or, if foreseen (see penalty article), the standard withdrawal costs required by the organizer pursuant to of article 41, paragraph 1 of Legislative Decree 79/2011 and specified in the following art. 10 paragraph 3; h) information on the optional or compulsory subscription of an insurance covering the costs of unilateral withdrawal from the contract by the traveler or the costs of damage or loss of luggage during transport and/or personal assistance, including repatriation, in in the event of injury, illness or death; i) the details of the coverage referred to in article 47, paragraphs 1, 2 and 3 of Legislative Decree 79/2011.
9. Furthermore, before the start of the trip, the organizer and the seller communicate to the traveler the information on the identity of the operating air carrier, where not known at the time of booking, pursuant to article 11 of the EC Reg. 2111\05 (Art. 11, paragraph 2 of EC Reg. 2111/05: "If the identity of the actual air carrier or actual air carriers is not yet known at the time of booking, the air transport contractor shall ensure that the passenger is informed of the name of the carrier(s) to act as the actual air carrier(s) for the flight(s) concerned, in which case the air carriage contractor will ensure that the passenger is informed of the identity of the actual air carrier(s) as soon as their identity has been ascertained and their possible ban on operation in the European Union").
10. The organizer prepares a technical sheet in the catalog or in the out-of-catalogue program if returned on electronic support or by telematic means. It contains the technical information relating to the legal obligations to which the Tour Operator is subject, such as, by way of example:
- the details of the organizer's administrative authorization or SCIA;
- the details of the guarantees for travelers pursuant to art. 47 Tourism Code
- the details of the civil liability insurance policy;
- parameters and criteria for adjusting the travel price (Article 39 of the Tourism Code)

License office with the name Viaggi a Ritmo, 20 - 30020 Marcon (VE) - tel. 041.8521111
 

Organizers Liability and Pecuniary Loss Insurance Policy e

intermediaries Europ Assistance Italia SpA, n° 4735293 expiring on 24 August 2023

Vacanze Felici Scarl guarantee fund with registration number 2041 and expiry on 31 December 2023

 

RATES/PRICES:
• All the quoted quotas are expressed in Euros, the centesimal fractions, if not expressly indicated, are equal to 00.
• Age ranges are always to be understood in years not completed.
• Tourist tax: Italian Municipalities have the right to apply the Tourist Tax. This tax, if not specified, is not included in the quotas shown in the price tables. If applied, it must eventually be paid by the customer directly at the hotel.

TERMS OF PAYMENT
• For STAY ONLY bookings, a deposit of 30% must be paid at the time of booking. The balance must be paid no later than 30 days before departure.
• For reservations PLUS FLIGHT AND TRANSFERS, the balance of 100% of the requested air ticket must be paid at the time of booking, in addition to the deposit equal to 30% of the stay fee, in addition to the management fee. The balance must be paid no later than 30 days before departure.

CANCELLATION PENALTIES IN THE EVENT OF WITHDRAWAL OF THE TOURIST:
To the traveler who withdraws from the contract before departure for any reason, even unforeseen and unexpected, outside the hypotheses listed in the first paragraph, or those provided for by art. 9, paragraph 2, the individual cost of file management and any consideration for insurance coverage already requested at the time of conclusion of the contract or for other services will be charged - regardless of the payment of the advance referred to in article 7 paragraph 1 already returned, the penalty to the extent indicated below, subject to any more restrictive conditions
- linked to periods of high season or full occupancy of the structures which will be communicated to the traveler during the estimate phase and therefore before the conclusion of the contract:
Hotel tourist packages, with or without transport services, such as: regular scheduled planes at special rates, at normal and group rates, ferries to the islands, charter buses and transfers from ports and airports, with stays in hotels, apartments, residences , villas and villages in hotel formula.
- up to 30 days before departure: 10% of the entire amount of the hotel stay + possibly 100% of the air/ship/transfer package
- from 29 to 21 working days** before departure: 25% of the entire amount of the hotel stay + possibly 100% of the air/ship/transfer package
- from 20 to 11 working days** before departure: 50% of the entire amount of the hotel stay + possibly 100% of the air/ship/transfer package
- from 10 to 3 working days** before departure: 75% of the entire amount of the hotel stay + possibly 100% of the air/ship/transfer package
- from 2 to 0 days: 100% of the entire amount of the hotel stay + possible 100% of the air/ship/transfer package
(**) Working days: working days are 6 days a week including Saturday.
In the case of pre-established Groups, the withdrawal penalties will be the subject of a specific agreement from time to time upon signing the contract.

COSTS FOR CHANGES AND/OR REPLACEMENT OF PARTICIPANTS:
In the event that the traveller, through the travel agency where he has stipulated the contract for the purchase of the tourist package, intends to make changes and/or modifications to the booking and/or change of names of the travel participants, he will be subject, in addition to any deriving from the variation requested, at a fixed cost of practical variation of Euro 30.00.

"OPTIONAL" TRAVEL CANCELLATION INSURANCE
Our passengers can "optionally" request a policy at the time of booking that covers any penalties applied by the Tour Operator in the event of cancellation of the trip, stay or tourist package booked. Detailed general rules and conditions governing the TRAVEL CANCELLATION policy are available on the website www.italianavacanze.it in a special section called “INSURANCE.

PARAMETERS AND CRITERIA FOR ADJUSTING THE PRICE OF THE TRAVEL (Art. 39 of the Tourism Code):
1. After the conclusion of the package travel contract, prices may only be increased if the contract expressly provides for it and specifies that the traveler is entitled to a price reduction, as well as the methods for calculating the price revision. In this case, the traveler has the right to a price reduction corresponding to the reduction in costs referred to in paragraph 2, letters a), b) and c), which occurs after the conclusion of the contract and before the start of the package. 2. Price increases are possible only as a result of changes concerning: a) the price of passenger transport based on the cost of fuel or other energy sources; b) the level of taxes or fees on tourist services included in the contract imposed by third parties not directly involved in the execution of the package, including landing, disembarkation and embarkation fees at ports and airports; c) the exchange rates relevant to the package.
3. If the price increase referred to in this article exceeds 8% of the total price of the package, article 40 of the Tourism Code), paragraphs 2, 3, 4 and 5, will apply.
4. A price increase, regardless of its size, is possible only after clear and precise communication on a durable medium by the organizer to the traveller, together with the justification for this increase and the calculation methods, at least twenty days before the start of the package.
5. In the event of a reduction in the price, the organizer has the right to deduct the administrative and management costs of the actual practices from the refund due to the traveller, of which he is required to provide proof at the traveller's request.
(1) Article thus replaced by art. 1, paragraph 1, Legislative Decree 21 May 2018, n. 62, which replaced Chapter I, starting from 1 July 2018 and with applicability to contracts concluded starting from that date, pursuant to the provisions of art. 3, paragraph 1, of the same Legislative Decree no. 62/2018.

GENERAL CONDITIONS
The General Conditions will be valid for all the structures of ITALIANA VACANZE Srl (IV Club); on any new structures published or in extra programming and/or special offers, printed on paper and/or published on the sitewww.italianavacanze.itthe conditions will be specified in the booking confirmation.

7. PAYMENTS
1. At the time of signing the tourist package purchase proposal, the following must be paid: deposit on the price of the quoted tourist package provided by the organizer as well as any portion relating to insurance guarantees. The balance must be paid without fail within 30 days prior to the departure date.
2. For reservations after the date indicated as the deadline for making the balance, the entire amount must be paid when signing the purchase offer.
3. The non-receipt by the Organizer of the sums indicated above, on the established dates, like the non-remittance to the Tour Operator of the sums paid by the traveler to the seller, will result in the automatic termination of the contract to be transmitted with simple written communication, via fax or e-mail, at the seller's agency, or at the traveller's domicile, also electronic, where communicated, and without prejudice to any guarantee actions pursuant to art. 47 Legislative Decree 79/2011 exercisable by the traveler towards the seller.
Payment is therefore understood to have been made when the sums have been received by the organizer. It is therefore the traveler's responsibility to verify that the seller, chosen as his agent for the purchase of the tourist package, possesses the legal requirements and specifically the guarantee against the risk of insolvency or bankruptcy.

8. PRICE
The price of the tourist package is determined in the contract, with reference - where present - to what is indicated in the catalogue, or out-of-catalogue program and any subsequent updates to the same catalogs or out-of-catalogue programs, or on the Operator's website. It may be increased or decreased only as a result of changes in:
- transport costs, including the cost of fuel;
- duties and taxes relating to air transport, landing, disembarkation or embarkation fees in ports and airports;
- exchange rates applied to the package in question.
For these variations, reference will be made to the exchange rates and prices in force up to - at most - 21 days before departure, with respect to those indicated in the technical data sheet of the catalog, or indicated in any updates to the technical data sheet, published on the websites . In any case, the price cannot be modified in the 20 days preceding departure and the revision cannot be greater than 8% of the price in its original amount. In the event of a reduction in the price, the organizer has the right to deduct the administrative and management costs of the actual practices from the refund due to the traveller, of which he is required to provide proof at the traveller's request. The price consists of:
a) practice management fee; b) participation fee: expressed in the catalog or in the quotation of the package provided to the intermediary or to the traveler in the case of direct sale; c) cost of any insurance policies against the risk of cancellation and/or medical expenses or other services requested, if not included in the participation fee; d) cost of any visas and entry and exit taxes from the holiday destination countries. e) airport and/or port charges and taxes. f) any administrative costs of revision/practice change.

9. MODIFICATION OF THE TOURIST PACKAGE BEFORE DEPARTURE
1. The Tour Operator reserves the right to unilaterally modify the conditions of the contract, other than the price, where the modification is of little importance. The communication is carried out in a clear and precise way through a durable medium, such as e-mail for example.
2. If before departure the organizer needs to significantly modify one or more main characteristics of the tourist services referred to in art. 34 paragraph 1 lett. a) Tourism Code or cannot satisfy the specific requests formulated by the traveler and already accepted by the Organizer, or proposes to increase the price of the package by more than 8%, the traveler can accept the proposed change or withdraw from the contract without paying any withdrawal costs.
3. If the traveler does not accept the modification proposal referred to in paragraph 1, by exercising the right of withdrawal, the organizer may offer the traveler a replacement package of equivalent or higher quality.
4. The organizer informs the traveler via email, without unjustified delay, in a clear and precise manner of the proposed changes referred to in paragraph 2 and their impact on the price of the package pursuant to paragraph 6.
5. The traveler communicates his choice to the organizer or intermediary within two working days from the moment in which he received the notice indicated in paragraph 1. In the absence of communication within the aforementioned term, the proposal formulated by the organizer is considered accepted.
6. If the changes to the tourist package sales contract or the replacement package referred to in paragraph 2 result in a package of lower quality or cost, the traveler is entitled to an adequate price reduction.
7. In the event of withdrawal from the tourist package sales contract pursuant to paragraph 2, and if the traveler does not accept a replacement package, the organizer will reimburse all payments without unjustified delay and in any case within 14 days of withdrawal from the contract carried out by or on behalf of the traveler and has the right to be compensated for the non-performance of the contract, except in the cases indicated below:
to. There is no compensation deriving from the cancellation of the tourist package by the Organizer when the cancellation of the same depends on the failure to reach the minimum number of participants possibly required, or the organizer is unable to execute the contract due to circumstances unavoidable and extraordinary and communicate the withdrawal to the traveler without unjustified delay, before the start of the package.
b. There is no compensation deriving from the cancellation of the tourist package when the organizer demonstrates that the lack of conformity is attributable to force majeure or unforeseeable circumstances.
c. Furthermore, no compensation deriving from the cancellation of the tourist package is envisaged when the organizer demonstrates that the lack of conformity is attributable to the traveler or to a third party unrelated to the supply of tourist services included in the tourist package contract and is unpredictable or inevitable or it is due to unavoidable and extraordinary circumstances.
8. For cancellations other than those referred to in paragraph 7 letters a), b) and c), the organizer who cancels will return to the traveler a sum equal to double the amount paid by the same and actually collected by the organizer, even if through the travel agent.
9. The sum object of the refund will never be more than double the amounts of which the traveler would be owed on the same date according to the provisions of art. 10, 3rd paragraph should he be the one to cancel.

10. WITHDRAWAL
A) OF THE TRAVELER
1. Apart from the cases provided for in the previous article, the traveler may also withdraw from the contract without paying penalties in the following cases:
- price increase exceeding 8%;
- significant modification of one or more elements of the contract objectively configurable as fundamental for the purposes of using the tourist package as a whole and proposed by the organizer after the conclusion of the contract itself but before departure and not accepted by the traveller;
- impossibility to satisfy specific requests (not simple notifications) formulated by the traveler and already accepted by the organiser.
In the above cases, the traveler can:
- accept the alternative proposal if formulated by the organizer;
- request the return of the sums already paid. This return must be made within the legal term indicated in the previous article.
2. In the event of unavoidable and extraordinary circumstances occurring at the place of destination or in its immediate vicinity and which have a substantial impact on the execution of the package or on the passenger transport to the destination, the traveler has the right to withdraw from the contract, before 'beginning of the package, without paying any return costs, and full reimbursement of payments made for the package, but has no right to additional compensation.
3. The traveler who withdraws from the contract before departure for any reason, even unforeseen and unexpected, outside the hypotheses listed in the first paragraph, or those provided for by art. 9, paragraph 2, the individual cost of file management and any consideration for insurance coverage already requested at the time of conclusion of the contract or for other services will be charged - regardless of the payment of the advance referred to in article 7 paragraph 1 already returned, the penalty to the extent indicated below, except for any more restrictive conditions - linked to high season periods or full occupancy of the structures - which will be communicated to the traveler in the estimate phase and therefore before the conclusion of the contract: regular scheduled or special fare air services IT, at normal and group rates with stays in hotels, apartments, residences, villas and villages in hotel formula (See technical data sheet Art.6 of the General Conditions). The non-attributability to the traveler of the circumstance of a subjective nature that prevents him from taking advantage of the holiday (for example: illness, quarantine, revocation of holidays, loss of job, etc.) does not legitimize the withdrawal without penalties, provided for by law only for objective circumstances verifiable at the destination location of the holiday referred to in paragraph 2 or for the hypotheses referred to in paragraph 1. The economic consequences deriving from the cancellation of the contract for circumstances falling within the personal sphere of the traveller, even if not attributable, can be avoided by stipulating of a specific insurance policy,
4. In the case of pre-established groups, the penalties for withdrawal will be the subject of a specific agreement each time upon signing the contract.
5. Journeys that include the use of scheduled flights with special fares are excluded from the indication of the penalty percentage indicated above. In these cases, the conditions relating to cancellation penalties are deregulated and much more restrictive since they take into account any non-refundable rates and are indicated in advance when quoting the tourist package.
B) OF THE ORGANIZER
6. The organizer may withdraw from the travel package contract and offer the traveler a full refund of the payments made for the package, but is not required to pay additional compensation if:
- the number of people registered for the package is less than the minimum required by the contract and the organizer communicates the withdrawal from the contract to the traveler within the deadline set in the contract and in any case no later than twenty days before the start of the package in case of trips lasting more than six days, seven days before the start of the package in the case of trips lasting between two and six days, forty-eight hours before the start of the package in the case of trips lasting less than two days;
- the organizer is unable to execute the contract due to unavoidable and extraordinary circumstances and communicates the withdrawal from the same to the traveler without unjustified delay before the start of the package.
7. The organizer proceeds with all refunds prescribed in accordance with paragraphs 2 and 6 without unjustified delay and in any case within 14 days of withdrawal. In the cases referred to in art. 41, paragraphs 4 and 5, of the Tourism Code. the termination of the functionally connected contracts stipulated with third parties is determined.
8. In the case of contracts negotiated away from business premises, the traveler has the right to withdraw from the package travel contract within a period of five days from the date of conclusion of the contract or from the date on which he receives the contractual conditions and preliminary information, whichever is later , without penalties and without giving any reason. In the case of offers with significantly lower rates than competing offers, the right of withdrawal is excluded. In the latter case, the organizer documents the price variation adequately highlighting the exclusion of the right of withdrawal.
9. In the event of conclusion of a distance contract, as defined by art. 45 paragraph 1 lett. g) of the Consumer Code the right of withdrawal is excluded pursuant to article 47 paragraph 1 lett. g) of the Consumer Code.
11. LIABILITY OF THE ORGANIZER FOR INCORRECT EXECUTION AND OCCURRING IMPOSSIBILITY IN THE COURSE OF EXECUTION. DUTIES OF THE TRAVELER TIMELINESS OF THE DISPUTE
1. The organizer is responsible for the execution of the tourist services provided for in the tourist package sales contract, regardless of the fact that these tourist services must be provided by the organizer himself, by his auxiliaries or agents when they act in the exercise of their functions , by third parties whose work he uses or by other suppliers of tourist services pursuant to article 1228 of the civil code.
2. The traveller, in compliance with the obligations of correctness and good faith referred to in articles 1175 and 1375 of the civil code, informs the organizer, directly or through the seller, promptly, during the course of the holiday, taking into account the circumstances of the case , of any lack of conformity detected during the execution of a tourist service provided for by the tourist package sales contract.
3. If one of the tourist services is not performed according to what was agreed in the tourist package sales contract, the organizer will remedy the lack of conformity, unless this proves impossible or excessively burdensome, taking into account the extent of the lack of conformity conformity and the value of the tourist services affected by the defect. If the organizer fails to remedy the defect, the traveler is entitled to a reduction in the price as well as compensation for the damage he has suffered as a result of the lack of conformity, unless the organizer demonstrates that the lack of conformity is attributable to the traveler or to a third party unrelated to the provision of tourist services or is of an inevitable or unforeseeable nature or due to extraordinary and unavoidable circumstances.
4. Without prejudice to the aforementioned exceptions, if the organizer does not remedy the lack of conformity within a reasonable period set by the traveler with the dispute made pursuant to paragraph 2, the latter can personally remedy the defect and request reimbursement of expenses necessary, reasonable and documented; if the organizer refuses to remedy the lack of conformity or if it is necessary to start immediately, the traveler does not need to specify a deadline. If a lack of conformity constitutes a breach of no small importance and the organizer has not remedied it with the timely complaint made by the traveler, in relation to the duration and characteristics of the package, the traveler may terminate the contract with immediate effect, or ask – if necessary – for a price reduction, except for any compensation for damages. If, after departure, the organizer is unable to provide an essential part of the services provided for in the contract, for any reason other than by the traveler or by provisions of the Institutional Authorities, or by provisions of the Institutional Authorities, adequate alternative solutions for the continuation of the planned trip not involving charges of any kind for the traveler, or reimburse the latter within the limits of the difference between the services originally envisaged and those provided. The traveler may reject the proposed alternative solutions only if they are not comparable to what was agreed in the contract or if the price reduction granted is inadequate.

12. SUBSTITUTIONS AND PRACTICAL VARIATION
1. The traveller, upon notice given to the organizer on a durable medium no later than seven days before the start of the package, can transfer the tourist package sales contract to a person who satisfies all the conditions for using the service.
2. The transferor and the transferee of the tourist package sales contract are jointly responsible for the payment of the balance of the price and any duties, taxes and other additional costs, including any administrative and file management expenses, resulting from such assignment.
3. The organizer informs the transferor of the actual costs of the transfer, which do not exceed the expenses actually incurred by the organizer as a result of the transfer of the tourist package sales contract and provides the transferor with proof relating to the rights, taxes or other additional costs resulting from the assignment of the contract. In the event of a travel contract with air transport for which tickets at a reduced and/or non-refundable rate have been issued, the transfer could lead to the issue of new air tickets with the rate available on the date of the transfer.

13. OBLIGATIONS OF TRAVELERS
Without prejudice to the obligation to promptly communicate the lack of conformity, as provided for in art. 11 paragraph 2, travelers must comply with the following obligations:
1. For the rules relating to the expatriation of minors, please refer expressly to what is indicated on the State Police website. However, it should be noted that minors must be in possession of a personal document valid for travel abroad or a passport or, for EU countries, also an identity card valid for expatriation. As regards the exit from the country of minors under the age of 14 and for those for whom the Authorization issued by the Judicial Authority is required, the prescriptions indicated on the website of the State Police must be followed http://www.poliziadistato.it/ article/191/.
2. Foreign citizens will have to find the corresponding information through their diplomatic representations present in Italy and/or the respective official government information channels.
In any case, before departure, travelers will check for updates with the competent authorities (for Italian citizens, the local Police Headquarters or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Telephone Operations Center on 06.491115 ) adapting to it before the trip. In the absence of this verification, no responsibility for the non-departure of one or more travelers can be attributed to the intermediary or the organizer.
3. Travelers must in any case inform the intermediary and the organizer of their citizenship at the time of booking the tourist package or tourist service and, at the time of departure, they must definitively make sure that they are in possession of the vaccination certificates required by law and regulations in force, of the individual passport and of any other valid document for all the countries affected by the itinerary, as well as the residence visas, transit visas and health certificates that may be required.
4. Furthermore, in order to evaluate the socio-political, health, climatic and environmental security situation and any other useful information relating to the destination countries and, therefore, the objective usability of the services purchased or to be purchased, the traveler will have the burden of assuming official information of a general nature from the Ministry of Foreign Affairs, and disseminated through the institutional website of the Farnesinawww.viaggiaresicuri.it. The above information is not contained in the TO catalogs - online or on paper - since they contain descriptive information of a general nature as indicated in Article 34 of the Tourism Code and not temporally changing information. The same must therefore be assumed by the travellers.
5. If on the booking date the chosen destination appears, from the institutional information channels, as a place subject to a "warning" for reasons of socio-political or environmental security, or health, the traveler who subsequently exercises the withdrawal will not be able to invoke, for the purposes of exemption from the reduction of the compensation request for the withdrawal made, the loss of the contractual cause connected to the security conditions of the country since already known at the time of booking.
6. Travelers must also comply with the rules of normal prudence and diligence and with the specific rules in force in the travel destination countries, with all the information provided to them by the organizer, as well as with the regulations, administrative or legislative provisions relating to the tourist package, as well as the rules of diligence and good conduct within the accommodation facilities. Non-observance of the same, at the unquestionable judgment of the Hotel Management, may result in the offender being removed from the structure and, where deemed appropriate, eventual reporting to the competent Public Authorities. Similarly, situations relating to pathologies that may represent a risk to the health of other guests,
7. Travelers will be held responsible for all damages that the organizer and/or the intermediary may suffer also due to failure to comply with the obligations indicated above, including the expenses necessary for their repatriation.
8. The traveler is required to provide the organizer with all the documents, information and elements in his possession useful for exercising the latter's right of subrogation against third parties responsible for the damage and is responsible towards the organizer of the prejudice caused to the right of subrogation.
9. The traveler will also communicate in writing to the organizer, at the time of the proposal to buy and sell the tourist package and therefore before sending the confirmation of booking of services by the organizer, the particular personal requests that may be the subject of agreements specific on the travel arrangements, provided that it is possible to implement them and in any case be the subject of a specific agreement between the traveler and the Organizer (see Article 6, paragraph 1, letter h) if necessary also through the mandated travel agency.

14. HOTEL CLASSIFICATION
The official classification of hotel structures is provided in the catalog or in other informative material only on the basis of the express and formal indications of the competent authorities of the country in which the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the EU member countries to which the service refers, or in the event of structures marketed as a "Tourist Village", the organizer reserves the right to provide its own description of the accommodation facility, such as to allow an evaluation and consequent acceptance of the same by the traveller.

15. LIABILITY REGIME
The seller with whom the tourist package has been booked is not liable for the obligations relating to the organization and execution of the trip, but is solely responsible for the obligations arising from his capacity as intermediary and for the execution of the mandate conferred on him by the traveller, as specifically provided for by art. 50 of the Tourism Code including the guarantee obligations pursuant to art. 47.

16. LIMITS OF INDEMNITY
The compensation referred to in Articles 43 and 46 of the Tourism Code. and related statute of limitations, are governed by the provisions therein, and in any case within the limits established by the International Conventions governing the services that form the object of the tourist package, it being understood that the compensation or price reduction granted pursuant to the aforementioned articles and compensation or price reduction granted under international regulations and conventions are deducted from each other. Personal injury is not subject to a pre-established limit. to. The right to a price reduction or compensation for damages for changes to the tourist package sales contract or the replacement package expires in two years from the date of return of the traveler to the place of departure. b.

17. POSSIBILITY OF CONTACTING THE ORGANIZER THROUGH THE SELLER
1. The traveler can address messages, requests or complaints relating to the execution of the package directly to the seller through whom he purchased it, who, in turn, promptly forwards them to the organizer.
2. For the purposes of compliance with the terms or limitation periods, the date on which the seller receives messages, requests or complaints referred to in the previous paragraph, is also considered the date of receipt for the organizer.

18. DUTY OF ASSISTANCE
The organizer provides adequate assistance without delay to the traveler in difficulty even in the circumstances referred to in article 42, paragraph 7, in particular by providing the appropriate information regarding health services, local authorities and consular assistance and assisting the traveler in making remote communications and helping him to find alternative tourist services. The organizer may demand payment of a reasonable cost for such assistance if the problem is caused intentionally by the traveler or through his fault, within the limits of the expenses actually incurred.

19. INSURANCE AGAINST CANCELLATION AND REPATRIATION COSTS
If not expressly included in the price, it is possible and advisable to take out special insurance policies at the time of booking at the organizer's or seller's offices against expenses deriving from the cancellation of the package, from accidents and/or illnesses which also cover the for repatriation and for the loss and/or damage to baggage. The rights arising from the insurance contracts must be exercised by the traveler directly against the policyholder insurance companies, under the conditions and in the manner provided for in the policies themselves, as set out in the policy conditions published in the catalogs or displayed in the brochures made available to travellers. at the time of departure.

20. ALTERNATIVE DISPUTE RESOLUTION TOOLS
Pursuant to and for the purposes of art. 67 Tourism Code the organizer will be able to propose to the traveler - in the catalogue, in the documentation, on its website or in other forms - alternative ways of resolving the disputes that have arisen. In this case, the organizer will indicate the type of alternative resolution proposed and the effects that such participation entails.

21. GUARANTEES TO THE TRAVELER FUND FOR THE PROTECTION OF TRAVELERS (art. 47 of the Tourism Code)
The sales contracts of organized tourist packages are assisted by suitable guarantees given by the Organizer and by the travel agent intermediary in the sale which, for trips abroad and trips that take place within a single country, guarantee, in cases of insolvency or bankruptcy of the seller or the organizer, the refund of the price paid for the purchase of the tourist package and the immediate return of the traveler pursuant to art. 47 Tourism Code. The guarantee pursuant to art. 47 Tourism Code operates exclusively with reference to the tourist package sales contract as defined by art. 33 Tourism Code All products sold by the Organizer and/or Travel Agent that do not fall within the definition of tourist package contained in art. 33 Tourism Code [such as, but not limited to: individually sold and unrelated tourism services, timeshare agreements, long-term language courses, high school programs, cultural exchanges as part of international student mobility programs, related tourism packages and services purchased as part of a general agreement for the organization of travel of a professional nature concluded between a professional and another natural or legal person acting in the context of his trade, business, craft or profession, combination of no more than one of the tourist services referred to in point 1) of the art. 3, letters a), b) or c), with one or more of the tourist services referred to in point 1) of article 3, letter d), where the latter do not represent a part equal to or greater than 25% of the value of the combination and are not advertised, nor otherwise represent an essential element of the combination, or are selected and purchased only after the start of the execution of a tourist service referred to in point 1) of the art. 3, letters a), b) or c)]. The identification details of the legal entity which, on behalf of the Organiser, is required to provide the guarantee are indicated in the catalog and\or website of the Organizer and may also be indicated in the booking confirmation of the services requested by the traveller. The procedures for accessing the guarantee and the deadlines for submitting the request for reimbursement of the sums paid are indicated on the website of the "Fondo ASTOI for the Protection of Travellers", at the address www.fondoastoi.it. In order to avoid incurring forfeitures, it is advisable to keep in mind the deadlines indicated for the presentation of the applications. It is understood that the expiry of the term due to the impossibility of presenting the application and not to the inertia of the traveller, allows the remission in the same terms. The web address of the ASTOI Fund for the Protection of Travellers” is also shown on the websites, in the catalogs and in the documents relating to the package purchase contract. at www.fondoastoi.it. In order to avoid incurring forfeitures, it is advisable to keep in mind the deadlines indicated for the presentation of the applications. It is understood that the expiry of the term due to the impossibility of presenting the application and not to the inertia of the traveller, allows the remission in the same terms. The web address of the ASTOI Fund for the Protection of Travellers” is also shown on the websites, in the catalogs and in the documents relating to the package purchase contract. at www.fondoastoi.it. In order to avoid incurring forfeitures, it is advisable to keep in mind the deadlines indicated for the presentation of the applications. It is understood that the expiry of the term due to the impossibility of presenting the application and not to the inertia of the traveller, allows the remission in the same terms. The web address of the ASTOI Fund for the Protection of Travellers” is also shown on the websites, in the catalogs and in the documents relating to the package purchase contract.

22. OPERATIONAL CHANGES

In consideration of the well in advance with which the catalogs containing the information relating to the methods of use of the services are published, we inform you that the times and routes of the flights indicated in the acceptance of the offer to buy and sell the services could undergo variations as they are subject to subsequent validation. It should also be noted that if necessary, the type of aircraft, the booking class may vary, as well as unscheduled stopovers and modifications to and/or return airports; departures from other Italian airports may be grouped into a single airport with transfers by coach from one terminal to another and chartered flights may be replaced with scheduled flights (even with possible technical stopovers). In view of the above, the traveler must request confirmation of the services from his own agency before departure. We also inform you that pregnant women are generally admitted to air transport up to the 28th week provided with a certificate certifying the progress of the pregnancy, from the 29th to the 34th week only if provided with a medical certificate (drawn up within 72 hours prior to the scheduled departure of the flight) certifying the suitability to undertake the air journey, beyond the 34th week they may not be accepted on board. It is advisable before booking a flight to consult your doctor and to check that the return date does not exceed the 34th week, as previously specified. The organizer will inform the passengers about the identity of the actual carrier\i within the times and in the manner provided for by art.

ADDENDUM: GENERAL SALES CONTRACT CONDITIONS FOR INDIVIDUAL TOURIST SERVICES
A) REGULATORY PROVISIONS
Contracts relating to the offer of transport service only, accommodation service only, or any other separate tourist service, since they cannot be configured as a negotiating case of travel organization or tourist package, do not enjoy the protections provided in favor of travelers by the European Directive 2015/2302 and to them will apply - unless otherwise indicated in the contract with the tour operator - the contractual conditions of the individual service provider, as indicated on the website of the same to which reference is made.
The seller who undertakes to procure a disaggregated tourist service for third parties, even electronically, is required to issue the traveler with the documents relating to this service, which show the sum paid for the service and cannot in any way be considered an organizer of travel.
B) PRIVACY POLICY Travelers are informed that their personal data, the provision of which is necessary to allow the conclusion and execution of the travel contract, will be processed manually and/or electronically in compliance with current legislation. Any refusal will make it impossible to finalize and consequently execute the contract. The exercise of the rights established by current legislation - for example: the right to request access to personal data, the rectification or cancellation of the same or the limitation of the treatment that concern him or to oppose their treatment, in addition to the right to data portability; the right to lodge a complaint with a supervisory authority - may be exercised against the data controller.
For further information on the processing of data by the organizer, please refer to the specific section of the website www.italianavacanze.it, containing the Privacy Policy.

MANDATORY COMMUNICATION PURSUANT TO ARTICLE 17 OF LAW N° 38/2006. “Italian law punishes crimes relating to prostitution and child pornography with imprisonment, even if committed abroad.

THE GENERAL CONDITIONS OF THE ITALIANA VACANZE CATALOGS ARE UPDATED ON THE DATE OF PRINTING AND/OR PUBLICATION ON THE WEBSITE WWW.ITALIANAVACANZE.IT. THE SAME MAY BE MODIFIED AND/OR INTEGRATED ON ANY SUBSEQUENT DATE USING SPECIFIC POLICIES WHICH WILL BE PUBLISHED IN THE APPROPRIATE SECTIONS ON THE WEBSITE WWW.ITALIANAVACANZE.IT

THE GENERAL TRANSPORT SERVICES AND HOTEL TREATMENT MAY SUBJECT TO CHANGES FOLLOWING THIS PUBLICATION DUE TO THE ADJUSTMENT TO THE SPECIFIC REGULATIONS PROVIDED FOR THE CONTRAST TO VIRUS PANDEMICS OR EPIDEMICS. WE THEREFORE INVITE ALL PASSENGERS TO KEEP INFORMED AND UPDATED THROUGH THE SPECIFIC SECTIONS ARRANGED ON THE WEBSITE WWW.ITALIANAVACANZE.IT