Your reservation can be considered confirmed after receiving the booking confirmation email, following our verification of the eligibility of your payment communication. If the communication is not eligible, you will be contacted by phone. For payment methods that involve non-immediate processing times (e.g., bank transfer), you may be contacted by Italiana Vacanze if the crediting is unsuccessful.
Upon receiving the availability response for the selected solution, the Payment Option deadline can vary from a few minutes up to a maximum of 48 hours.
The fares available online are of limited availability and subject to promotional communications from commercial partners.
The quote is calculated in real-time starting from a base rate communicated by commercial partners, to which supplements, reductions, promotions, and special discounts are applied.
If you find lower quotes, send them to prenotazioni@italianavacanze.it, they will be analyzed based on the guidelines of the Best Available Rate.
For us, the selection of accommodations to offer to our customers is of fundamental importance. The accommodations in our catalog are evaluated taking into account important standards such as the quality of services offered on-site and the satisfaction of previous travelers.
According to Legislative Decree no. 79 of May 23, 2011, the hotel classification is the responsibility of the regional authorities and is issued by the competent authorities.
Overbooking refers to the sale of accommodations beyond the actual availability due to system errors or sudden sales closures by suppliers.
Upgrade means the proposal of a better solution compared to the previous choice.
Re-protection is a practice used to guarantee an alternative solution of equal or higher level than the previous one. This is activated in case of Overbooking or for reasons of force majeure.
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