Guide to Purchase


When can I consider my reservation confirmed?

Your reservation can be considered confirmed after receiving the booking confirmation email, following our verification of the eligibility of your payment communication. If the communication is not eligible, you will be contacted by phone. For payment methods that involve non-immediate processing times (e.g., bank transfer), you may be contacted by Italiana Vacanze if the crediting is unsuccessful.


Until when can I confirm?

Upon receiving the availability response for the selected solution, the Payment Option deadline can vary from a few minutes up to a maximum of 48 hours.


Why can the fare change during the purchase?

The fares available online are of limited availability and subject to promotional communications from commercial partners.


How is the quote calculated?

The quote is calculated in real-time starting from a base rate communicated by commercial partners, to which supplements, reductions, promotions, and special discounts are applied.


What happens if I find a lower quote?

If you find lower quotes, send them to, they will be analyzed based on the guidelines of the Best Available Rate.


How does Italiana Vacanze evaluate the accommodations?

For us, the selection of accommodations to offer to our customers is of fundamental importance. The accommodations in our catalog are evaluated taking into account important standards such as the quality of services offered on-site and the satisfaction of previous travelers.


Who classifies the accommodations?

According to Legislative Decree no. 79 of May 23, 2011, the hotel classification is the responsibility of the regional authorities and is issued by the competent authorities.


What does Overbooking mean?

Overbooking refers to the sale of accommodations beyond the actual availability due to system errors or sudden sales closures by suppliers.


What does Upgrade mean?

Upgrade means the proposal of a better solution compared to the previous choice.


What does Re-protection mean?

Re-protection is a practice used to guarantee an alternative solution of equal or higher level than the previous one. This is activated in case of Overbooking or for reasons of force majeure.